Account Manager at ProArch

ProArch is seeking an Account Manager who is customer-centric, ambitious, and adept at understanding and effectively communicating the value of IT services. This role requires a candidate with a strong background in sales, particularly in selling and servicing managed IT services, support services, security services, and data-related solutions. The ideal candidate will take a consultative approach, leveraging their expertise to guide clients toward solutions that align with their business objectives. 

• Develop and nurture strong relationships with key accounts, prioritizing customer satisfaction and identifying opportunities for growth. 
• Gain a deep understanding of clients’ business goals and IT needs, with a focus on managed services, support services, security services, and data-related solutions. 
• Act as a trusted advisor to clients, providing strategic guidance on how technology can drive business outcomes. 
• Work closely with Strategic Account Executive to drive revenue growth within assigned accounts by identifying and capitalizing on upsell and cross-sell opportunities. 
• Collaborate with technical teams to craft and present tailored solutions that address client needs. 
• Manage the sales process for new business opportunities within existing accounts, ensuring a seamless customer experience. 
• Serve as an active member of the "Transfer to Operations" when a Managed Solutions client is brought on.  

• Maintain accurate records of account activities and opportunities in CRM software. 
• Gather and relay client feedback to inform product and service enhancements. 
• Prepare detailed reports on account status, activity, and forecasts. 
• Run sales campaigns out of HubSpot. 

Requirements

• Bachelor’s degree in Business, IT, or a related field 
• Minimum of 3 years’ experience in sales or account management, with a focus on selling and servicing managed IT services, support services, security services, and data-related solutions 
• Strong understanding of IT services and solutions, with the ability to effectively communicate their value to clients 
• Excellent communication, negotiation, and presentation skills 
• Proven ability to manage complex sales cycles and address customer needs 
• Consultative approach to sales, with a focus on understanding and addressing client challenges 
• Previous experience in a technical sales or support role is preferred 
• Knowledge of CRM software and sales tools 

Moving to the Cloud is merely the foundation of your digital transformation. Once migration is complete, we integrate cutting-edge technologies into all areas of your organisation to redefine the way you do business.Our aim is to take you on a Cloud-centric journey to unlock the value hidden in your data and compete in an increasingly competitive and connected world. We take an evidence-based approach to setting up your transformation, leveraging ProArch’s solution set to accelerate your time to value.